Refund policy
Last Updated: June 2026
At IG1970, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in the original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Personalized or customized products
- Items damaged due to misuse by the customer
Return Process
To initiate a return, please contact us at:
Email: vdxd3496@outlook.com
Please include:
- Order number
- Reason for return
- Photos of the item (if applicable)
Our support team will provide return instructions.
Return Address
IG1970
3705 N Stevenson Rd, Otis Orchards, WA 99027
United States
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method within 5-10 business days.
Shipping Costs
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: vdxd3496@outlook.com